We're beginning to see another word show up. That's "managed". A managed system is one where bosses have realized that installing technology, conducting training, and maintaining a technical support contract is not enough to ensure success. There needs to be a funded program surrounding the technology, beyond technical support.
Case in point: Connecticut is implementing a statewide notification solution. In the contract with their vendor, they included funding for ongoing support for the vendor to help the state and its various agencies roll-out the program, generate buzz for it, and consistently advertise it, says state spokesman Paul Vance. He says the state is planning a "major roll-out" soon, but plan to manage the effort continuously over a wide span of time...with the vendor's help. (The vendor is Everbridge.)
Meantime, an article recently published by Occupational Safety and Health makes a similar point. As written by a co-founder of Rave Wireless, it includes specific guidance for implementing an effective notification system including:
- define acceptable terms for emergency mass communications
- determine target audience specifics
- consider implementing an inbound notification infrastructure
- establish detailed approved processes
- establish policy for frequency and level of communication
- create message templates
- communicate your communications plans
Although written for private industry, the management suggestions are equally important for government. We could add more suggestions. (See Galain Solutions - Resources.)
Look for the word "managed" to be used more and more when notification programs are mentioned. And, this would probably be a good time to take a good look at your notification program to make sure you've got resources devoted to managing it over time.
All the best,
Rick
No comments:
Post a Comment